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CAM module 4k and pixelated image KD65XH9296

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maticardi
Esploratore

CAM module 4k and pixelated image KD65XH9296

As reported in other Italian and German forums and here too, after a few weeks of normal use of my 4k cam card, now whenever the CAM module is inserted at channels (digital and satellite) are affected by an awful pixelation and distorted video and audio. When I remove it everything worked well

 

 anyone has the same problem? Workarounds or fixes?

2 RISPOSTE 2
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MaggieGreene
Community Team

@maticardi Try to unplug the TV from the mains for a minute and plug it back in, and make sure the TV is updated: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/kd-65x...

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maticardi
Esploratore

Tried many times but whenever the CAM is inserted it does the same

 

 I’ve now booked a repair. I think they’ll replace the motherboard. Hope it’ll work