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Widgets disappearing randomly upon wake on Z5.

SOLVED
Jaissal89
Visitor

Widgets disappearing randomly upon wake on Z5.

Has anyone's widgets all suddenly disappeared when unlocking the phone randomly? This has happened twice to me know on my Z5.
1 ACCEPTED SOLUTION

Accepted Solutions
Rickard
Master

We have found the cause for widgets sometimes missing and there will be a fix for this in the update to Android 6.0.

Thanks for sending me logs!

View solution in original post

11 REPLIES 11
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_alexdon_
Expert
KillaK
Visitor

I am having the same problem with my Z5P. 

widget disappeared after restart.

And no I have not move any Widget to the SD card !!!

Jaissal89
Visitor

I hope that this issue is fixed soon in the next update.

UGLYDOLL
Visitor

Simply put, after a few hours the Google search widget and Sony clock widget disappeared and I have to put them back on the home screen again. Gets annoying after the 50th time.
I have 3 z5s and 3 z5 compacts, same thing happens on each one
Rickard
Master

Sorry to hear that.

I have seen a few users report this in other threads as well here on the forum and i have forwarded this internally for more information.

Would it be possible for you to take a log file from the phone when this has happened and send it to me?

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

The next time it happens:

Settings > Developer options, select "Take bug report". When the report is ready share it to Google Drive and then send me a private message with a link.

Edit: Do you see anything where the widget should be located like an empty box, colour or similar or do you just see the wallpaper?

Rickard
Master

We have found the cause for widgets sometimes missing and there will be a fix for this in the update to Android 6.0.

Thanks for sending me logs!

Jaissal89
Visitor

No worries. I look forward to the Android 6.0 Marshmellow experience that Sony has to offer!

Regards,

Jaissal.

bhavikgenius
Visitor

Hello would you please say what is the expected date for marshmallow update for Z5P
Rickard
Master

@bhavikgenius

I don't have any information on when the update will be available yet. For the latest information on upcoming updates you can also follow our blog.