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suec67

Hi all, can anybody help please, the touch screen is not working on daughters Xperia Z. Loads ok & can power off using the volume + key & power button & then turns on but touch screen still not working, It hasn't been dropped & no liquid spilt on it, only 2 months old. Can't download anything support etc from Sony as it asks to enter the password to open the phone which she can't do as the touch screen not working.

Is there another way or does it need to go back to the comapny for repair. It is contarct with Virgin

Thanks in advance

Naveed128

Hey friends i'm using xperia z previous 6 months and it was working very good. But now bellow 3 buttons are not working. Back, Home and Window. But whole screen is working good. A lot of time I remove some card and restart it but problem is remain constant Please guide me how can I fix this issue.

CarolusCMY

hello, I have Sony experia Z ultra here
same problem
but black screen just corrupt 90% of the screen (not all)
what happen here sony? i hope you have explanation for us
at least tell use why this happen? what we should avoid? and if it cant be fixed just tell us the truth
you guys want to make smartphone, not sneakyphone right?

changing simcard seems work for me (but just for 15-20 minute) before the screen got corrupted into darkness again

manuruddha

My sony z started losing touch strip by strip.first the top layer, and then the below strip and finally the bottom layer where home button,and return buttons located.But inbetween layers are working.I had a tempered glassed on top of it.I removed it.But no help.Then i factory resetted.Still the problem is there.I did not drop the phone or did not disposed to water.I used it only for one year.What is the reason for this problem.

Shakata

I got the same problem.I phone get crash in the flor then display stop work.I can see but when i try to pres somethink it didnt work only power buton and volume buton works.Some ideas how i can fix that

aa75

Hi,

I am having sameissue, a small crack on screen, now screen is not responding at all. Need to atleast get the contacts from phone. Did anyone find a fix for this or figure out how to get contacts. My screen is locked and I am not able to enter pin.

Thanks,
Anir

nanns007

I too had the same problem.

I had to boot the phone in 'safe mode' and do a factory reset to solve it. Now after the phone restart, the touch functionality is working fine.

For some reasons, this didn't work for me. So to boot Sony Xperia Z into 'safe mode', you need to follow the following steps:

1) Hold Power button along with Volume up(+) button until the phone restarts

2) As soon as Xperia logo is displayed, release the power and volume up buttons, and press the Volme down(-) button

3) Continue holding the button until the phone completely boots up

ruslanbes

I had the same issue with my 4 years old Xperia Z phone. For me only the right 1/3 part of the screen didn't work. And also it happened very sporadically. After some time the whole screen stopped responding but the volume keys and power button did work.

Solution was to connect it to PC, after that the display was mysteriously fixed and I could at least reset the phone. But then after disconnecting from PC the screen stopped working again. Nice! It looks like just the fact of connecting/disconnecting the phone to the PC/charger affects this bug.

Connecting it to PC again did help but then it went off again. Repair via Xperia Companion is finished - didn't help.

My current guess is that it is related to the voltage i.e. that when you connect the phone to PC/charger the voltage goes up and it's enough to power the touch screen. But when you disconnect it, the battery doesn't have enough power to support it.