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Sony Z5 Premium Dual sim detected but when i am trying to call it says Turn of Airplane mode to call

Mehar-Asad-Aziz
Visitor

Sony Z5 Premium Dual sim detected but when i am trying to call it says Turn of Airplane mode to call

Sony Z5 Premium Dual sim detected but when i am trying to call it says Turn of Airplane mode to call but i try many times i off airplane mode also but not working please help me Slightly_frowning_Face

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3 REPLIES 3
Jonas
Master

Hi @Mehar-Asad-Aziz, sorry to hear about this. Slightly_frowning_Face

Is there any change if you only use one SIM card in your device instead of two, are you then able to make calls or do you receive the same error message?

If there is no change, try restarting your device in safe mode, so we can make sure that a downloaded applications isn't the cause of this.

Let me know how it goes! Slightly_smiling_Face

Mehar-Asad-Aziz
Visitor

Thanks for reply me and giving me time i have checked in safe mood also but problem is same and another thing using 1 sim problem is also same i dont know what to do Slightly_frowning_Face

Jonas
Master

Hi again and sorry to hear that there was no change while the device was rebooted in safe mode. Slightly_frowning_Face

What you can try and do next is to reinstall the latest available software in the device by performing a software repair using Xperia Companion. This way we can see if this is caused by the software in the device or not as it will be a completely fresh install of the operating system.

Do note that this will also delete all data stored on the internal storage of the device, so creating a backup using Xperia Companion before you start with the repair is advised, so you don't lose all your data!

Let me know if that helps!