Community

swiftyste1

Hiya sony I have just started with my Sony xperia z3 over a couple of days I have noticed my Sony xperia z3 has got a over heating problem it has been fine to me in have used it as you would problem is getting worse every quickly and I getting a little bit worried as I am only charging my phone temperature is getting higher it started at 27 and it's now on 36 it's getting little quickly to the maximum temperature 60 I was wondering if you could give me some troubleshooting on what to do next if my phone gets hotter I love this phone but I can't use it as I want playing games are worse tho even texting or calling or even if I am looking through my phone it gets hotter very quickly I moved from Sony xperia z3 compact gets hot that's why I moved to sony xperia z3 and I don't like how hot it's getting could you get sony to quickly send an update or something as I don't think this phone can handle the heat anymore

Arslanmu77

Yes z3 over heats u fortunately.. I have z3 dual.. I use facebook, whatsapp, instagram on faily basis and phone starts to heat up from the back in no time..

simong

Hi,

this seems to be a known issue for Android 5.0.2. A new update is already being prepared for the Z series (including the fix for that wired telephone quality bug on EDGE for the Z1 Compact). Android 5.1 seems to be scheduled for July for the whole Z series.

jdl1986

My Z3 compact has just started overheating according to a battery info app regular temp is 36 degree C.

This is in normal use emails/texts/phone calls, not 4K or watching videos. The main issue for me is that this is running the battery down extremely quickly, so I hope that the fix comes sooner rather than later!

Is there anything else I can do in the mean time as I don't fancy factory resetting the phone?

I've restarted the phone with the power button and with the button next to the sim card.

Is there a good way to look at background apps which may be using the power to run the battery down quickly?

Thanks

Joe

Qatrium

@jdl1986

Take a look on Settings -> Power management -> Battery usage, and detect which are the top app that drain your battery. Also do the same in Settings -> Data usage and see if there's an app leeching your data connection as this can increase your phone temperature also.

methodologist

I am.using xperia z3 dual.
Its heating up without any reason.from last month especially.
I have sent email to sony support.lets see.
Osman
Thanks

00danno

i downloaded an app called clean master - everytime i play sim city my phone heats up, so when i close the game, i give it a quick cool-down with the clean master app. works a treat. its only a temporary solution, but works.

Uliwooly

@00danno

Those are terrible apps. Just press the back button until you exit the game.

Selle

Guys. I need also your help. I have also a problem like swiftyste rokie. My sony xperia z3 is getting hotter. I don't know why is this happening. And the battery is draining fast and it was easily lowbat. Please i need your help guys. 😢

Qatrium

Try doing a backup of all your data on internal memory and perform a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.