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sal101

My sony xperia's power button is not working. the phone charges when i put it the charger in but it does not switch on when i press the power button.

Without the charger i have tried but the phone wont switch on. I tried to do a phone call to the phone but it does not ring. Therefore the phone is off. I let the phone on before and now the phone is off and cant be swtched on.

There is no light when i try to switch on the phone and power button is not working. please help me .

If there is a reset button please tell me where it is or give me the name of a sony service centre where they can fix my phone

thanks

dandy63

There is a RED reset button beside the Sim Card........try that first

sal101

no red reset button near sim card . only thing i can see is a yellow bit or button.i tried that and has not worked.

please can somone who knows where the reset button is for z3 please tell me thanks

_alexdon_

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

sal101

hi

i cant see anything on the screen so how can i use pc companion??

I rang my phone number and the phone acted like it was switched off okay. i tried charging it was for short time of 10 minutes but the screen did not show any charging taking place.

. the power button does not work so i wont be able to see pc companion or anything else.

i will try charging the phone for 2 hours and see what happens. I had phone charged 1 night ago it should have still that charge

dandy63

Have a look at this thread.....& try the Power/Volume up

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Z3-does-not-work/td-p/898728/jump-to/first-unread-me...

Thommo

The reset button on the Z3 is next to the Sim card at the bottom towards the power button but is not red it's more a yellow colour or you can hold power and volume up to reset however if charging doesn't help or none of these thing work then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Thommo

Lektor1

I had the exact same problem. I was lucky to notice it before My Phone returned to hibernate. It wasn't only the power button, sound - and camera buttons stoped working too.
I was able to keep the display on long enough to get to 'settings' and reset my phone to 'factory settings'. It helped my, but all data is gone. Still like my Xperia, but I do backups regulary now.

Neliksha

Please assist,

My Z3 Compact just switched off on its own and refuses to come back on.

I know it was on 100% battery life, I've tried holding down the power button and volume at the same time but it still does not want to switch on. I've also tried the tiny yellow button to reset sim with no luck.

An urgent response will be appreciated.

Thank you