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Forgotten screen lock pattern on Sony Xperia Z2 - 2018

PetyApu1
Visitatore

Forgotten screen lock pattern on Sony Xperia Z2 - 2018

My daughter (10) set up a new pattern for her lock screen on her Sony Xperia Z2 and she has forgotten it. How can I help her to unlock it without deleting any files? She need to keep her messages, photos, game results, contacts, etc.

I have tried some earlier suggestions but they are not up to date in 2018.
eg: https://support.sonymobile.com/global-en/xperiaz2/userguide/screen-lock/

Xperia/Android Find My Device has only three options: ringing, message/phonenumber sending and erase. There was lock screen replacement option before but it has disapeared until now.

What can I do now? How could I help my daughter?

1 RISPOSTA 1
SherriLoke
Visitatore

Hello, any luck? I have the same situation and don’t know any way to unlock the screen. Sighs!