Audio PROBLEM!!!

[LisaKabir]

Whenever I open settings and heads to sound and notification , from there  to accessories settings and when i click on headphones (general) , it shows unfortunately audio settings has stopped . It pops up every time i try to go there.  Please help me. 

[Qatrium]

@LisaKabir

What's your phone model to start with?

[LisaKabir]

model is c6802 xperia z ultra

[Qatrium]

@LisaKabir

Try clearing Audio Settings cache:

- Go to Settings -> Apps -> tap on the 3-dots icon on the top right corner -> Show system- > Audio settings -> Clear data and restart your phone.

[LisaKabir]

Did that.  nothing changed . It happens again. 

[Qatrium]

@LisaKabir

Try refreshing Smart Connect app:

- Go to Settings -> Apps -> Smart Connect -> Force stop, Uninstall updates, Clear data and restart your phone.
- Go to your Play Store and update Smart Connect again.

[LisaKabir]

Sorry bro.  Nice of you to help me but that isnt working . I did everything you told.  I don't know what its problem is. 

[Qatrium]

@LisaKabir

Can you test if the same happens in safe mode?

[LisaKabir]

Okay i will ☑ check. 

[LisaKabir]

Nothing changes . Sorry