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bocastephen2

I configured the native SIP dialer for a trip I took abroad, but now that I'm home I removed that SIP account and changed the dialer option to use SIP for SIP calls (not all calls).

When I try to dial any number, whether from the dial pad or the history log, or even from a link, I get a menu pop-up at asks me "Call Using" and shows me that old SIP account long removed, or my SIM card number, and then I need to tap the SIM card to make the call.

Somehow, Android seems to think that SIP account is still there, but even clearing the dialer cache, rebooting, toggling SIP options, etc., won't get rid of this annoying menu option. How can I turn this off? I've removed any SIP dialers including Google Hangouts. I definately do not want to reset the phone and start over, so I hope there is an easy fix for this?

Rickard

I've forwarded this internally for more information to see if there's any way to remove this without a reset of the entire phone.

bocastephen2

Just checking if any feedback from support?

Another data point...sometimes when tapping a number to call, the dialer will flash as if it doesn't know what to do, then I need to tap the number again or input it manually, after which the "call using" menu comes up.

I am hopeful the upcoming Android 6 update will somehow reset this problem, but that's a month away and if it doesn't, then I'm back to same problem. I would think there is a config file somewhere had has this old SIP account stuck on it, and I just need to be told where it is, how to access it, and what to edit, and I can fix the problem.

Rickard

I don't have any new information yet i'm afraid. I will let you know as soon as i hear anything.

Another user here also mentioned that you sometimes need to tap twice on a number. This has also been forwarded.

bocastephen2

Checking in to see if there is any update on this? Although the double tap or repeat tap issue with the dialer may be a deeper problem, I am still of the opinion that there is a config file or entry somewhere on the phone that should be editable to stop the
"Call Using" menu behavior. I can't imagine it's that difficult for a developer to find or know the file system where SIP accounts are stored.

Rickard

I just received information that currently, the only suggestion we have is to perform a master reset of the phone. This has been forwarded to our developers and we are greatful for you reporting this.

bocastephen2

I really don't want to do a reset....there is no easy or consistent way of backing up my app data and it will take hours to put the phone back to where it was.

What I would like to try at this point is a wipe of the phone's cache, but I can't find the key combination to start the phone into the Android maintenance menu so I can do a cache wipe...otherwise I will just wait for the release of 6.x and hope that will clear it out.