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Z3 touch screen problems after update to 5.1.1

Jcavichiolo
Visitor

Z3 touch screen problems after update to 5.1.1

Hello, I'm having fails after the last update to Android 5.0

Two columms and the upper bar are not working, I already tried the repair procedure, but it stills with the bug.

Anyone ense with this problem?

How can I solve?

Or should I take the phone to an assistance, since the guarantee is until december?

4 REPLIES 4
emk
Visitor

Put the phone on safe mode and go to service tests > touch screen and see if the problem still exists
How to go on safe mode?
Press the switch button then press and hold ' power off'
How to go to service tests?
Type *#*#7378423#*#*
If the problem still exists, then should get your phone inspected, Send it to your local support
profile.country.GB.title
Uliwooly
Expert

@Jcavichiolo

Contact your Local support if @emk suggestions doesn't solve this issue

Jcavichiolo
Visitor

Tnxs emk and @uliwooly

But the issue still goes on, as you can see on the screenshot Slightly_frowning_Face

I'll take it to a local support to check it and see what's happening

Screenshot_2015-10-26-16-45-40.png

Udara727
Visitor

Same problem happened to me and don't know what to do... Please give me a solution