Community

Jaimez5c

Just yesterday i noticed unresponsiveness of my z5c, especially when im typing, and also in some screen transitions, as if it freezes.

I'm in safe mode right now, followed some advice in other threads and still not yet solutioned

can someone help?

CameronT

Hi @Jaimez5c,

Welcome to the community. I am sorry to hear about the issue you are having with your Z5 Compact.

Do you happen to have a case or a screen protector on the phone? Sometimes they can interfere with the touch.

Jaimez5c

Yes i have a tempered glass for awhile now, but its just yesterday i am having trouble with this

Jaimez5c

Will it be able to be resolve my some tweaks?

Jaimez5c

**with some..

CameronT

@Jaimez5c,

Tempered glass protectors are quite thick so it could be an issue. I understand removing it is a bit of trouble, but as a test I would recommend you try.

You can also test under Settings > About Phone > Diagnostics > Test > Touch screen.

Jaimez5c

But why is that when im switching to safe mode, the lag or hang is eliminated?

CameronT

@Jaimez5c,

That means that the issue is caused by a third party application as Safe mode starts your phone with only pre-installed apps loaded. Now it's a matter of identifying what application is causing the issue.

The very first thing to do is make sure your apps are all up to date in the play store. If they are, you can uninstall apps one by one and test after each until you identify the problem.

Jaimez5c

Will give it a great shot, will update you on this sir.

Is it advisable to reset the phone back in its stock state, will it be downgraded to lollipop?

CameronT

@Jaimez5c,

If you factory reset it, it will not revert back to lollipop, no. If you do wish to go that route I would recommend you back up your phone and perform a software repair using Xperia Companion instead, as this will completely re-install Android. More extreme but will provide better results.