My headphones didn't work. Should I take phone to service?

[LecoolGuy]

My headphones didn't work so I downloaded the app called soundabout and now it works fine even when I deleted the app. So my question is why didn't it work in the first place, and also what does soundabout do? Should I take it to the service? The headphones you got from Sony worked but not my white samsung onse.

[Uliwooly]

@LecoolGuy

This is a complicated question as you have to give more information, but most likely its a compatibility issue. 

[LecoolGuy]

Ok so I got a pair of samsung headphones so Iwanted to use them with my m4. When I tried it it didn't work but when I used the sony headphones you get from the box when you buy the phone they worked. So I tried the app calle soundabout and afterwards they worked, now my quesstion is, should I take them to the service? Because if it's somethin wrong with the 3.5mm thingy then I still have my warrenty so yeah.

[Uliwooly]

@LecoolGuy

if the Sony headphones work with your phone, and the samsung headphones work with other phones, then there's nothing wrong with your phone nor the headphones, its just a compatibility issue.