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Lost the data after an update

Amit3649
Visitor

Lost the data after an update

HI, I updated my phone Xperia z1 but after the update all data was lost and my latest Android version is showing 5.1.1 and build number 14.6.1.236
I tried restoring the data but there is not a single option to do that
Please suggest how can I restore the data
Tags (2)
13 REPLIES 13
Amit3649
Visitor

I am logged in my default account. Please see the error message below

Error code: PCCBackupUnrecognized
CompanionBR 1489

Any clue?

profile.country.RO.title
_alexdon_
Expert

Looks like corrupt backup file to me, does this error show up in XPC?

alexdon
Amit3649
Visitor

yes

profile.country.RO.title
_alexdon_
Expert

The file is corrupt, really sorry @Amit3649.

alexdon