Black screen when using the phone.

[MrMinzuno]

Tips how to correct it. Using Z5 Compact.

[Hampus]

Hi,

Could you please elaborate? How do you mean that the screen is black when you're using the phone?

[Uliwooly]

@MrMinzuno

Is there anything blocking or partially blocking the proximity sensor, such as but not limited to: grime, protective case, film, glass, etc.