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lambie001

I have recently updated my Sony xperia tablet to the new lollipop version. Since doing this every time I want to watch a movie through my play store account it constantly freezes. Help!!!

Jake-SonyXperia

Hi lambie001,

Welcome to the community,

You could also try clearing the Play Movies application and Play Store app.

Menu > Settings > Apps > All > Google Play Store/Play Movies > Clear Data.

Try from this point and then follow any other instructions supplied here if you continue to have problems.

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Phy

It has been suggested to reinstall Lollipop with Sony PC Companion

http://www.sonymobile.com/gb/tools/pc-companion/

Uliwooly

@lambie001

Do you have an antivirus ?

how fast is your data or wifi connection?

Jake-SonyXperia

Hi lambie001,

Welcome to the community,

You could also try clearing the Play Movies application and Play Store app.

Menu > Settings > Apps > All > Google Play Store/Play Movies > Clear Data.

Try from this point and then follow any other instructions supplied here if you continue to have problems.

lambie001

Will I loose all the films and programmes I've paid for? Sorry not a techie!!

lambie001

Have done the pc companion thing and still not working. It always worked in the past and I've never had streaming issue before :0(

lambie001

Cleared data....still not working 😞

Uliwooly

@lambie001

You will not lose anything, you will have to redownload the apps

Uliwooly

@lambie001

how fast is your connection?

lambie001

@uliwooly

Connection is good and have never had a problem in the past. Only since my upgrade.

In fact now I seem to be able to watch films as long as i haven't downloaded them and as long as the WiFi signal doesn't dip.

Thanks folks for your help so far though. 😊