Sony WF-1000 XM3 Right ear keeps falling out.

[theRTT]

Hi,

I've just used my earbuds for a day, connected them to a Macbook Pro and I was listening to music and watching video's for nearly a day. But my right earbud keeps falling out. No sound from a second to a few seconds. I don't know why this is happening. Should I send them back and ask for a new pair? Or are there any solutions for this?

Thomas.

[Pascale_F]

Hi theRTT, 

Welcome to the Community. 

It's probably good to contact Sony Support about this.

Thanks,

Pascale