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Problem with my Sony NW-A806

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Onixer
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Problem with my Sony NW-A806

Hello guys, I'm new to this forum. Can someone help me with my Sony NW-A806? The problems are the following:

-when I try to format it's memory from the menu, it says memory formatted but the songs are still there;

-when I try and put some new music on it with SonicStage, the music is transferred on the walkman, but when I disconnect it, no music was added to the walkman, memory doesn't fill up

-the walkman has the latest version of firmware, but when I try and install a fresh firmware it says "The update tool failed to update the software of the NW-A806 device to version 1.03. To try performing the update again, click [Back]. To close this program click [Finish].

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