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JohnJL

How we know it is very long list of those who have this drive (DW-D56A) and theirs CD/DVD is total failure.

So this is official Sony web site, I have a question for official Sony service stuffs?

What you done to fix this problem? I mean if houndreds or if thousands of the Sony consumers have the same problem, than it is factory error, so Sony must come up with some kind of the solution for this?

Where is solution for this from Sony, they must came with some kind of the solution? Did consumers organisations in EU knows about that? I don't know, but I know that I will contact them soon as possible. Also will contact some media about this.

How is someobody in EU able to sell theirs broken products and don't have any consequences for that, or didn't came up with any solution for this? We don't speak here about few errors with DW-D56A, but about thousands or perhaps all those who have DW D56A CD/DVD?

Yeah, I know it will cost Sony more money to found solution for this, of course I don't care, but they must pay more money and found solution for this, if they sold broken products, and they did excatly that, they sold broken products? So actually those who have Sony notebooks with this drive, both broken product on first plaice. It is not something what came up after, but something what is broken before Sony sold those notebooks to consumers.

So please anybody who have problems with DW D56A, say hello to Sony service stuffs. When some automobile factory have error on massive scale with theirs car, they are paying billions of the EUR and recall al those cars and fix that problem, when Sony have the similar thing with theirs products, they even don't don't talk about that, becouase it will cost them more money, and they don't want to lose money.

Sure, you will guys lose money in every case, or you excpect that people which you tricked with DW D56A will buy again your faulty products?

Thalamus.

Hi JohnJL,

FYI, the Club Vaio Forum is primarily a self help forum, all of the Club Vaio Experts and Club Vaio Moderators, except Tweety2b, are NOT Sony employees but give their time freely to assist in solving members problems where possible..

All I can suggest is that you contact Vaio support, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support

JohnJL

Sure not, anybody here don't work with Sony, but than how this site is delivered together with all Sony PC's and it is part of the Sony update page? For fun? I heard those excuses earlier. Anywhere why you respond on this if you are not employ by Sony?

I know how things working here, I have my notebook two or so years, so I visited this plaice sometimes, and I realised long time ago, that best Sony excuse to almost all problems with theirs faulty products is "we are volunters, and we are not employed by Sony"? Give me a break.

So in last two years, my notebook Sony Vaio have next errors.

Screen errors 2 times
Touchpad error 1 time
Service 3 times
One time notebook damaged on service (damage not fixed)
Keybord buttons errors (3 buttons don't work or they work when they wont)
CD/DVD error (Don't able to record anything on CD/DVD)

So how much I payed this piece of the sheet from Sony?
1499 EUR and will never give one single cent to Sony.

It is not worth 399 EUR, so my next notebook will not be from Sony. Also any other product from Sony will not be in my home again.

Thalamus.

Sure not, anybody here don't work with Sony, but than how this site is delivered together with all Sony PC's? For fun? I heard those excuses earlier.

I, as well as many other helpful members including the other Club VAIO experts and moderators, do not work for Sony...

True the Club VAIO site is provided by Sony but the VAIO user community (forum) is only one part of Club VAIO..

Anywhere why you respond on this if you are not employ by Sony?

I responded to your post in an attempt to help you direct your complaint to the correct people..

I know how things working here, I have my notebook two or so years, so I visited this plaice sometimes, and I realised long time ago, that best Sony excuse to some problem is "we are volunters, and we are not employed by Sony"? Give me a break.

Unfortunately you are wrong in presuming you know how things work on the forum..

So as I said above all I can suggest is that you contact Vaio support, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support