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White info box/banner

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profile.country.GB.title
Lois_Mac
New

White info box/banner

Hi hoping someone will be anle

to help me with this - when I am using my fire stick a larger white banner/box comes up on the screen and I can’t get rid of it. Only seems to do it with the fire stick as I also have a now tv stick and it doesn’t happen when I use that. The original remote control broke so I got a universal one that is compatible with my Sony tv. I’m fairly sure it is the Sony tv or remote and not the fire stick because it changes when I use the Sony remote not the fire stick if that makes sense. Any ideas? It’s driving me mad. Added a  picture to see if it helps with any ideas or if anyone has had the same problem. Thanks 

ED5531A3-1F52-4443-90D1-8CF2B073272A.jpeg

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.GB.title
LightFoot
Specialist

Hi @Lois_Mac 

 

I believe there is a key combination that toggles it off and on. Perhaps you accidentally hit that, who knows 😀

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4 REPLIES 4
profile.country.GB.title
LightFoot
Specialist

Hi @Lois_Mac 

 

It looks like the famous Amazon Fire Stick white box. Have you checked that the Text Banner is Off in the Accessibility settings on your Fire Stick?

profile.country.GB.title
Lois_Mac
New

Thank you for the suggestion ! I just tried that and turned it off. No idea how it even got there in the first place as it wasn’t on there until I got the new remote that’s why I assumed it was that and/or the tv. Thank you so much. 

profile.country.GB.title
LightFoot
Specialist

Hi @Lois_Mac 

 

I believe there is a key combination that toggles it off and on. Perhaps you accidentally hit that, who knows 😀

profile.country.GB.title
Lois_Mac
New

probably ! Who knows 🤣