Problem with iplayer

[s_dagnall]

I have a KDL 40EX403 with PKG.092EUL.0108 and iplayer wont work. I tried updating the firmware but from what I can tell I am upto date on that.

I think a factory reset is the answer but don't know how to do one, can any one help?

Thanks

[Catmambo]

Settings>System settings>general setup>factory settings

Thanks