Share your experience!
I am wall mounting my new Bravia KDL-32WD75. The power cord from the PSU brick to the TV is a) captive and b) too short. I need either a replacement PSU with a longer cable from it to the TV or an extension cable which fits the 19.5 v side of the supply. My only other option is to cut the PSU cable and splice in extra cable.
BTW, I am professionally quite capable of cut/splice option but a) why should I have to void the warranty on the PSU in order to get a longer lead and b) Sony have been making TVs for many decades and really should know better than to have a short lead for a TV which many people would wish to wall-mount.
BTW 2 - please don't offer solutions from the PSU brick to the mains socket on the 240V side (I've seen several posts in this form erroneously marked as the solution to the same issue from others).. It's a figure 8 standard and I have access to leads of the correct length. That's not the issue. The issue is the 19.5V side of the PSU is too short to locate the PSU on the floor - it would dangle in full view.
Any "official" solutions which don't impact warranty? Thanks.
Hi Trinitron42,
Welcome to the Sony Community.
I wouldn't be able to advise you on this.
Please feel free to get in touch with the Support team for advice here.
Best wishes,
Sean Mc
I have the exact same problem. I ahve Spoken to people at Sony and distribution centers for 6 months now. Nobody wants to help either. Its crazy. Such a bad bit of design that hurts everytime I use the product that cost me ove r a grand.
Unfortunately, I also had this problem. The cable is ridiculously short and so impossible to cope with in many installations. Very poor design from Sony.
I have not found a solution but I did manage to find a longer mains end cable (Sony's is hardly 12" long !!) and cobble up a way round the problem that way.
Don't scour the interner because I've already done that and there's nothing.
A very frustrating problem created by Son's poor design.
As I've seen the reply from Sony about this on Twitter (different models, same idea); essentially, the brick is present and required for small size TV models (i.e. a 65" wouldn't have an external brick since it would fit the power delivery system inside without an issue).
That said, I do understand your point of view especially when mounting said TVs, but the best we can do is provide feedback so this is changed (or taken into consideration) in the future.
Hope this helps!
- JD
You can leave feedback by simply contacting the Sony support reps by the way. I usually do so via Twitter or email, since it's the most convenient way for me.
Thank you for taking the time to post a response Joe. I'm not really sure if your observations move the issue forward at all but thank you anyway.
Have you got enough clearance to fasten the power brick behind the TV when it is wall mounted, either to the back of the TV, or to the wall?