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I'm having some issues with the speakers. My phone is doing the alerts and ringtones, but any other sounds won't play. I tried to listen to music and nothing plays. I can't hear phone calls. I got the diagnostic app and it said the ear speaker and the microphone failed, but everything else passed.
This started after I listened to something with my headphones. I'm not sure if that has anything to do with it.
Solved! Go to Solution.
Force restart the device (power button+volume up until the phone vibrates).You might want to try to unplug the headphones while listening to music.
Try settings-apps-all-smart connect,clear data.Restart.
Cool.