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Hi Ah4!
Are you viewing the videos through applications on the handset or through the browser? If it is through an app, check the Play Store to see if any of those apps need to be updated. In Play Store just tap the three horizontal lines in the top left corner > My Apps. There it will show you which apps have updates available. Update the app's > restart the phone and let us know if that has helped 
hi i am having trouble with my sony m4. No videos will play on the phone, i have turned it off and back on a still hasnt worked. i have tried to download the pc ompanion but will not open on my macbook. Is there any other way i can go about it so i can watch videos on my phone again. The phone is only 2 weeks old.