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Video problems

Bob12
Visitor

Video problems

I have a problem in playing video on my xperia m4 aqua, not only in album but also on youtube (app) or dailymotion (in chrome). How can i resolve it?
If i make a video with my camera it looks black with audio,, and older videos i had on my sd are played slowly and with lag
48 REPLIES 48
SophiaW
Enthusiast

Brilliant! Glad to hear the issue has been resolved for you DLPike! Slightly_smiling_Face 

Ah4
Visitor

I have the same problem wz videos black screen ND only sound. Did the pc companion repaire it??
SophiaW
Enthusiast

Hi Ah4!

Are you viewing the videos through applications on the handset or through the browser? If it is through an app, check the Play Store to see if any of those apps need to be updated. In Play Store just tap the three horizontal lines in the top left corner > My Apps. There it will show you which apps have updates available. Update the app's > restart the phone and let us know if that has helped Slightly_smiling_Face

Sarah8
Visitor

I have the same video issue. Went to watch my favourite band, used my M4 aqua to record video footage, when tried to watch the screen is black + only sound plays, SO annoyed, would expect more from Sony
Aia777
Visitor


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3 Replies

Video recorded using camera only recording audio

My Xperia M4 aqua's video is only broadcasting audio on playback, the screen is black but you can hear the video. This happens on videos recorded with the camera. Whilst recording, the screen is fine, so not quite sure why the screen is black on play back. Does anyone have any ideas please?
Phy
Legend
Legend

Do you experience the same on safe mode?

also try

1. Settings
2. Apps
3. All
4. Camera and Video
5. Clear data
6. restart the phone
Phy
Legend
Legend

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Xperiaaqua
Visitor

For last few weeks my video player has stopped workibg only due to that app that came with the phone is no longer compatible with my phone, it's saving that I need to update my phone too 5.1 but I have had no updates since I got this phone, but my boyfriend got a phone that is one generation down from and he has the new update for his, why don't have it too?
ruski
Visitor

hi everybody. i bought a m4 aqua half a year ago..at first there were a LOT of bugs (apps didnt work, overheating, random screen touches when charging, SIM couldnt be read etc..) after a few factory resets and some software updates most of the bugs were fixed..two things are bothering me now.. First, the random screen touching when I use it while charging (more often when i use other charger but also sometimes when i use mine) and second, the video problem..some times it seems like its gone (after a restart ) but most of the time it lags badly..i dont mean the videos that i record whith the cam..ofline videos play well..but they lag on google chrome, facebook , playstore (the video on the top of each app), and mostly on youtube (especialy on youtube video lags more often and for some reason youtube is the only app that i can't update..even tho when i open youtube it says that there is an update available on the playstore, when i try to do it after a while it stops the dowloading and shows me an error mesage with code 505) I use clean master and CM security from the begining and some essential apps..Please help
megzire1
Visitor

hi i am having trouble with my sony m4. No videos will play on the phone, i have turned it off and back on a still hasnt worked. i have tried to download the pc ompanion but will not open on my macbook. Is there any other way i can go about it so i can watch videos on my phone again. The phone is only 2 weeks old.