Welcome to the community!
I have translated your post, please remember any posts/replies must be in English as this in an English only forum 
If you are needing to have the handset physically repaired you will need to contact your Local support directly so they can arrange this for you.
However, have you first tested the phone in safe mode and tried clearing data from the camera application in settings > apps > camera > clear data > force stop
Give the above steps a try :smileysmileywink:
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