i bought a sony xperia M4 aqua model on 16/01/2016. on 14/07/2016 i submitted the set for restarting frequently as advised by the customer care offical thro chat. till then the problem starts still now the set is with the service center. almost 1 year gone....each every time on chat they promise with 2 days we will contact you on phone & solve. for ref attaching the last chat "
On 02-05-2017
Rajanti C1:29 pmWelcome to Sony Xperia Support, my name is Rajanti C. May I know your Full name and Email ID please?
saravanan mhello, this is saravanan m, from tirupur.
Rajanti CThank you for providing the information, Mr. Saravanan.
Mr. Saravanan, May I confirm that you are using Xperia M4 aqua Dual?
saravanan myes
Rajanti CSir, I would request you to kindly elaborate your concern.
saravanan m. i bought the mobile on 16/01/2016, from 14/07/2016 this pb starts. here in tirupur i approached the service center, KG Electronics, on 14/07/2016 i received the mobile back but in few minutes the same pb continues. i just surrender it.
and came to know that there is pb in board. and they replaced and thIMEI no was also changed. but after few weeks the same pb continues. during JAN/2017 i again faced the same problem and surrender it to the same service center.for few weeks it goes. again 02/03/2017 i surrender it for the same problem and received on 07/03/2017. again the same pb i submit the mobile on 25-03-2017 vide job no.W117032500464 and got back on 20/04/2017. but now, there is no sound..
i kindly request you to provide me the address of your sony head office in india. i just send the mobile back....
Rajanti CI can understand your concern and I will surely assist you. I apologize for the inconvenience caused.
Sir, may I confirm that you are facing issue of sound with speaker or microphone?
saravanan mthe mobile is in service center more time than with me. both speaker & microphone. pls kindly provide the head office address. i just send the mobile back. and my amount may a gift to sony...
if possible check the details with your service center .....
Rajanti CI really apologize that you are having this issue but I'll be more than glad to assist you. saravanan mi trusted the brand SONY, but its much worst than any other local make mobiles.... Rajanti CSir, May I please know right now your device is with you or in Service Centre?
saravanan mits with me. hereafter i don't want to take any service. i just send back. so, pls provide me the head office address.
Rajanti CSir, May I arrange a telephonic assistance for your convenience to resolve this concern in the best possible way?
saravanan mi have spent Rs.19,000/- for this mobile. after purchase i'm facing always pb...
Rajanti CPlease assist us with your contact details so that our representative can call you in next
24 hours.
saravanan mm.saravanan,
Rajanti CSir, I are arranging a call back for you on in next 24 hours from our relevant department. Kindly allow us with some time.
am*
saravanan mextremely sorry to chat like this. i was that much pressured... ok. i'll wait for the call. anyway have a good day... Read
Rajanti CI can understand your concern and I apologize for the inconvenience caused.
It has been my pleasure chatting with you today, Mr. Saravanan. Before we end the chat, I want to make sure you are comfortable with everything we've done today and that everything makes sense. Have I covered all of your questions and have you on a path to resolution? saravanan myes, you are great on your side... thank you...Delivered
Rajanti C1:47 pmIs there anything else I can help you with?
saravanan mjust make reminder to contact your concerned team... thank you... Read
Rajanti CSure Sir."
