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SachelarieSilva

I can't return to factory settings because the menu said that can not open settings "unfortunately ", and comes back out from "factory reset "...what should I do?.. I tried to close Xperia tracking and didn't work... tracking after I demanded with password to stop it

Qatrium

@SachelarieSilvan

I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

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Qatrium

@SachelarieSilvan

I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.