WF-1000XM4 headphones -Distorted sound from Youtube when connected to my Samsung TV

[John27]

I connected my WF-1000XM4 headphones via bluetooth to a Samsung TV.  Sound from the headphones is great when watching broadcast TV, recorded TV, DVD and through my Amazon Fire Stick with one notable exception. 

I like to watch Youtube via the Fire Stick but sound is distorted when using the WF-1000XM4 headphones (watching anything else via the Firestick has no distortion - only Youtube affected).  If I use the TV's own speaker or my soundbar, the sound is clear, it is just when I use the WF-1000XM4 headphones.  I've not had the distortion either on anything else I have used with these headphones, just Youtube played on the TV using the Fire Stick.

I am struggling to see where the problem is.  The tv works fine otherwise, as does the Fire Stick and the WF-1000XM4 headphones.  

Has anyone got any ideas what I can try/do?  

Grateful for any help?

Thank you

[TheMaze]

Hey @John27 

It seems to be a bug with the FireStick itself. Can you try testing another BT device with YouTube of your FireStick and check if the issue remains?

[John27]

Thank you for the suggestion.

I have factory reset both the fire stick and TV and run software updates.  Since then, the headphones seem to be working without distortion.  I have also tried a set of Samsung Pro 2 ear buds and they work OK as well.  I will keep monitoring things and see if this has now fixed things.  I will report back if not.