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Problem connecting Sky handset - won’t work the volume or switch off the tv

profile.country.GB.title
Stuart999
New
a week ago
a week ago

Problem connecting Sky handset - won’t work the volume or switch off the tv

Hi I am failing to connect the volume / switch on and switch off  my Sony Bravia KD-55X81J to the Sky handset of our Sky puck

Sky doesn’t recognise the Model number and none of their 32 options work with the Sky handset

Any help would be much appreciated please

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2 REPLIES 2
profile.country.GB.title
Stuart999
New
Friday
Friday

Come on guys - please suggest a solution

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profile.country.GB.title
SatoruGojo
Community Team
Community Team
Monday
Monday

@Stuart999 They need to be connected by HDMI check this article LINK Are they connected by HDMI cable ?

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