Imagining Edge Mobile V 7.3.2

[Mazdutz]

My app was updated recently. Since the introduction of IOS 13 the ability to transfer pictures from my DSC HX400V to my iPhone has not been without difficulty. However of late despite a notice to say that the camera was not connected the pictures did download although I had to put in password each time. However today after the recent update V 7.3.2 the app keeps advising that I am putting in the wrong password and the pictures will not download to my phone. Please help.

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Support team for further help with this issue here.

Best wishes,

Sean 

[Mazdutz]

Thanks. They have advised that my problem has been caused by the the most recent iPhone update. Imaging Edge Mobile has yet to be upgraded to take account of this. It’s disappointing as I had no problems transferring photos from my camera for 3 years. The issues started with IOS 13 and haven’t really been solved by Sony. This affects my iPad and iPhone.