I had a problem with this offer. I preordered a nwa A7R 3 and a new GM lens. The lens came with £150 cash back offered so I applied. Having gone thru the hoops to get into the Sony website to begin with and faced endless "I am not a robot" cars and streetsigns I managed to get in only to be told I had to prove I was not a robot again - twice more and that my email address was not valid. It gets better - I restarted the whole process and I dont know what i did but I managed to squeeze in thru a ***** in the amour of the website and start the process of applying for the cashback. All details entered and photos submitted of the til receipts and the camera and what i thought was the serial number I was told that my serial number had to be 8 figures and that it was on the camera body - not what it says on the application. However I gritted my teeth and carried on. The I was told the bank sort code was wrong. It wasnt; I had just not eneterd it the Sony way aabbcc, whereas we all know the sort code is entered normally as aa-bb-cc - again as clear as mud. Just about everything that could be challenged or obstructed was, but overcome - somehow and submitted and a letter promieing I would get the cashback came back. It didnt! I went to Sony Support and the telephone number on the website is invalid and there is no email support, unless you go via the clowns in the call centre abroad. I perserered and eventually the cashback arrived - i was promised £150. I got £80. I was sure by now they didnt want to pay it out. I challenged by going thru the switchboard of the main Sony headquarteds and got the call centre again. You couldnt make this next bit up. They had needed proof that I had the lens I claimed for with photos etc etc, then sent me the cashback for the wrong (cheaper) lens. I was told I had to refund them and proove to their satisfaction that the refund had been made, then...... reapply all over again. RATHER THAN JUST SEND THE OUTSTANDING £70. STAGGERING. I paid over £5000 for new equipment and this is the attitude. Now i am trying to register for the one years extended warranty - I scratch off the card details and enter it onto the website boxes, check it 3 times and send - INVALID CARD NUMBER. But on a positive note, despite reminding them that I was outstanding £100 for an RX100v - it did eventually arrive, so I am only £70 short - great experience
