Sony remote (and replacement) not working

[SteveStacey]

Hi

The remote for my Sony 49” 2019 LED TV doesn’t function. (RMF TX310E) I bought a replacement and that doesn’t work either. No response from any of buttons, unable to switch from Sky Q hdmi to TV. Firestick etc.  

I’ve done soft reset and TV comes back on but unable to use remote. 

Tried multiple new batteries.

Thanks

[LightFoot]

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@SteveStacey wrote:

“Far enough away to show the entire end”. Can you explain this please. Thanks.

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Hi @SteveStacey   I'm starting to believe that this is just a wind up ... over and out.

[SteveStacey]

No wind up mate. I don’t think the remotes (either of them) are sending a signal.

I’ve also tried the Sony remote app, but this requires access to remote to set it up. You couldn’t make it up.

[SteveStacey]

Works now. Thanks for your advice.