KD-49X8305C crashes and restarts.

[sagitarian16]

Hi

I have the above stated model KD-49X8305C. It was working perfectly fine till yesterday and since yesterday its just crashing itself and restarting. If I turn the tele on, it says TV storage has stopped, Lean launcher has stopped and various such error messages and just restrats itself and then again repeat the same cycle. I cant go to settings as it doesnt allows me to and just restarts.

Kindly if someone can suggest a possible solution please.

Many thanks

[Anonymous · Accepted solution]

Hi there,

Welcome to the forums.

Have you tried a factory reset or an update?

Best wishes,

M

[sagitarian16]

Hi

Thanks

Yes I have tried a factory reset yesterday and checked that the software is all updated. Its okay after the factory reset. Initially it wasn't allowing me to go to settings even. Then I disconnected the internet cable from it and then it restarted once but after that it allowed me to go to settings and do a factory reset. But the strange thing is after the factory reset, all the passwords for all apps were still saved and all working as normal which should not be after a factory reset is performed. but its working so far

[Rcecil88]

Hi I’m having this same issue and the factory reset didn’t work for me? Did you have your tv connected to your router with an Ethernet cable by any chance?