interrupted update Sony KD-55XG9505

[Thinnerstream]

Hi we interrupted the update and now we're caught in a loop. The TV mentions searching for update when we turn on, but goes to the home screen and we cannot move away. We cannot go to settings to do anything. We've tried turning off for 60 seconds in case that helped and tried leaving on for 15 minutes but neither made any difference. can you help?

[Peter_S.]

Hi,

Please perform a forced factory reset and see if it helps:
https://www.sony.co.uk/electronics/support/articles/00159906

If it doesn't please get in touch with an authorized service centre.

Cheers

Peter

[Joe_Dohn]

@Thinnerstream There's a useful locator tool for Sony service centres in the UK and in Ireland.