I cannot connect my BT Smarthub2 to my XR-55X9xK Lan connection help required

[royabrown2]

@Billeboy7475 

Is this via WiFi or Ethernet cable?

What steps are you taking to make the connection, at what stage does it fail, and what error message, if any, is being given?

[Billeboy7475]

Hi it connected to wifi but I keep getting a message that it has lost the wifi connection but the WIFI  has not dropped out (iphone and Ipad all still connected).hence trying to see if the Lan would connect I did read somewhere that if the router uses POP then it will not work with my TV

[Piscie]

Hey @Billeboy7475, is this the first time you have connected the TV to the BT Smarthub2? 

Is there any way to connect the TV to a different network source, even a WiFi hotspot, to see if the issue remains or not? This would help you confirm if it's a TV related issue or not.

[Billeboy7475]

Thanks for information but I have decided to live with it 

[Billeboy7475]

Thank you for info but I am going to live with it