Channel 799

[RobertHallas]

hi, when I go to TV guide, I keep getting the message ‘retune to channel 799’! and this takes me to channel 799, although I have clicked on a different channel, it’s a real pain! Anyone know how to get rid of this? Thanks.

[LightFoot]

Hi @RobertHallas 

It is difficult to provide specific advise without knowing the full model number of your TV.

Have you tried a full refresh of your Freeview channels? On my TV it is Settings -> Channels & Inputs -> Channels -> Channel setup -> Auto tuning -> Aerial Digital Set up -> Set up again? etc. etc.

[RobertHallas]

Hi, thanks for the prompt reply, 

my model is KD48A9S. Thanks.

[LightFoot]

Hi @RobertHallas 

Did you try the channel refresh? Your manual for your KD-48A9 shows.

https://helpguide.sony.net/tv/haep1/v1/en/02-01-02_01.html?hl=retune

[RobertHallas]

Hi, thanks for the reply, I have retuned as you suggested, but it makes no difference!?

 I don’t know what else to do. Thanks for your help. 

[RobertHallas]

Hi, I tried the reset, but it didn’t work, it’s still the same!?

[LightFoot]

Hi @RobertHallas 

I'm afraid that you may be in the Reset territory. I would try a soft reset first and if that doesn't work a full factory reset. This often cures these type of glitches.

How to reset your Sony TV with or without the remote (soft restart, power reset or factory settings)...

Have you checked that you are running the latest software? It seems strange to me that your model's last update was 03/09/2021.

Firmware update to v6.5076 | Sony UK

Failing everything, it is contact Sony Support.

Sony Support Consumer Electronics

Edit: Sorry, I see our posts crossed.

[tihardi69]

and me, same model

[LightFoot]

Just out of interest (a photo may help). It is not a standard message telling you that the channels are changing on your transmitter and you may have to retune in the future?

[tihardi69]

mine is the same even after reset