topic Re: Sony Bravia smart TV - internet connection breaks down in Other TVs

Sony Bravia smart TV - internet connection breaks down

omnavan — Thu, 06 Jul 2017 14:20:21 GMT

I have a Sony Bravia smart TV connected by ethernet cable to Virgin Hub3.0. When TV is unplugged I have >200Mbps download and >20Mbps upload speed - excellent broadband. Once I switch on TV internet connection breaks down

05/07/2017 17:25:55 Log Start ---------------------------------------

Failure Start Length

05/07/2017 19:46:39 0:06:37 05/07/2017 19:54:29 0:03:23 05/07/2017 20:00:20 0:03:37 05/07/2017 20:06:57 0:03:14 05/07/2017 20:11:26 0:03:17 05/07/2017 20:15:22 0:03:37 05/07/2017 20:24:26 0:03:54 05/07/2017 20:34:24 0:04:35 05/07/2017 20:44:27 0:15:58 05/07/2017 21:05:51 0:10:02 05/07/2017 21:16:32 0:03:20 05/07/2017 21:22:20 0:03:16 05/07/2017 21:26:50 0:37:56 05/07/2017 22:08:25 0:52:46

Re: Sony Bravia smart TV - internet connection breaks down

Anonymous — Thu, 06 Jul 2017 19:37:21 GMT

Hello there

The first two steps in the troubleshooting process is:

Ensure that your TV has the latest firmware installed
Factory reset the TV

Unfortunately you havent listed your TV model number so I cannot give you instructions on how to do so. If you need instructions and/or the above fails to fix the problem, please reply back with your TV model number. Also are you using wireless or a wired connection?

Cheers

Re: Sony Bravia smart TV - internet connection breaks down

omnavan — Fri, 07 Jul 2017 19:50:31 GMT

Thank you for prompt reply. TV model is BRAVIA KDL-40W605B. I am using wired connection. Previously I was using wifi connection - the same problem. TV wifi is switched off.