topic Re: Updater - Help in PCs & Accessories

Updater - Help

pauluslonginus — Fri, 28 Dec 2007 11:59:59 GMT

I bought my first vaio two days ago and I am quite impressed. The past two days, though, the updater has constantly complained that I need to install Adobe Premiere 3.0. I go to the updater page and download the file [which is huge and takes about 12 hours to download on broadband], but when I try to run it I get archive error etc. I raised the matter with technical support, but they do not know what the matter is. In fact, they claim that the programme is not part of the updater and that is must have been something I installed on my own [not the case]. HELP.

Re: Updater - Help

Thalamus. — Fri, 28 Dec 2007 14:00:30 GMT

Hi pauluslonginus,

welcome to Club Vaio..

Are you referring to the Adobe update, windows update or Vaio update utility.

What model Vaio do you have.?

Re: Updater - Help

pauluslonginus — Fri, 28 Dec 2007 14:39:53 GMT

Hi,

I am referring to the vaio update utility that appears in your toolbar towards the bottom on the right. Looks like a little speech bubble with a bolt of lightning.

My model number is: VGN-AR51J

Re: Updater - Help

Thalamus. — Fri, 28 Dec 2007 15:29:18 GMT

Hi pauluslonginus,

Do you have an Adobe Premier Elements icon on your desktop, if so double click it, does Adobe Premier open and load correctly.?

If this is the first time you've run the program you may be prompted to install Adobes Vista compatibility fix..

Re: Updater - Help

pauluslonginus — Fri, 28 Dec 2007 16:06:07 GMT

No, I have no such icon on my desktop. What do I do now?

Re: Updater - Help

Thalamus. — Fri, 28 Dec 2007 17:09:48 GMT

Hi pauluslonginus,

do you have an Adobe Premier Elements listed in Start > All programs.?

Re: Updater - Help

pauluslonginus — Fri, 28 Dec 2007 17:14:43 GMT

No, all I have is adobe acrobat reader which I accessed for the first time today and it installed itself. I have no adobe premier elements 3.0. Have you noticed when you look at the troubleshooting on viao club that this programme seems to feature quite prominently in the problems that many people seem to be experiencing.

Re: Updater - Help

Thalamus. — Fri, 28 Dec 2007 18:02:20 GMT

Hi pauluslonginus,

Do you have any Adobe programs listed in Computer > C: > Program Files > Adobe..?

Re: Updater - Help

Blencogo — Fri, 28 Dec 2007 18:46:54 GMT

Hi Chaps!

Looking at the specifications here: -

http://vaio.sony.co.uk/view/ShowProduct.action?product=VGN-AR51J&site=voe_en_GB_cons&category=VN+AR+Series

all the VGN-AR51 Series of Vaios do not have Premiere Elements 3.0 preinstalled. Photoshop Elements - Yes but Premiere Elements - No.

It is presumably a fault with Vaio Update because you would never receive an Adobe update through Vaio Update - it would come direct from Adobe.

Re: Updater - Help

Thalamus. — Fri, 28 Dec 2007 19:03:47 GMT

Hi Blencogo,

That may be the case but I have seen reference to Adobe Premiere Elements 3.0 as being included, here's one example , maybe another AR51 owner can confirm please..

What does seem strange is the fact that pauluslonginus mentions that he only has Adobe Acrobat Reader installed, which he adds he installed himself..

Re: Updater - Help

Blencogo — Fri, 28 Dec 2007 19:20:42 GMT

Hi Thalamus,

Yes, I seem to remember we have had this problem before with Premiere Elements with the FE or was it the FZ Vaios?

The strange thing is that pauluslonginus has downloaded Premiere Elements from Vaio Update - I would not expect this to be available on any of the Sony servers. It is not on the AR51J download page.

Hi pauluslonginus

Do you have Photoshop Elements 5.0 in Start -> All Programs?
Do you have Adobe Acrobat Standard 8 or Adobe Reader 8.1?
Have you deleted or uninstalled anything?
Are you using the original Operating System?

Re: Updater - Help

pauluslonginus — Sat, 29 Dec 2007 11:27:55 GMT

Yep, the only adobe product that seemingly came preinstalled was acrobat which I ran yesterday for the first time and which then proceeded to install itself. I have also seen it mentioned somewhere that adobe premiere elements comes preinstalled, but it certainly did not come preinstalled with mine. Now I have an annoying little updater icon in the right bottom half of my toolbar asking me to update it. When I click on it, it goes to the updater page and under the heading support news a link to the adobe premiere elements 3.0 appears. When you click on it you get the following text:

"Sony has identified that your VAIO is missing the Adobe Premiere Elements 3.0 software.
We have provided a link below to make this software available for you by download.
Please note the download will consist of 651MB and will only install on your VAIO notebook.

We apologise for any inconvenience.

Your Sony VAIO-Link team.

Download and installation instructions:

Save the file to a download directory.
Exit all running programs.
Go to the download directory and double-click it.
Please wait while the installation files are extracted onto your computer.
Click Allow when prompted by the Windows User Account Control dialog box.
Choose a setup language (English, French, German, or Japanese) and click OK.
Follow the on-screen instructions to complete the installation.

Please accept below disclaimer to start the download."

It then proceeds to install and absolutely enormous file which takes all of 12 hours to download on broadband. Once completed, when you attempt to open it up, it aborts saying archive type error or something. This is followed by another box with something like invalid address etc.

Really bloomin annoying.

Re: Updater - Help

pauluslonginus — Sat, 29 Dec 2007 11:31:04 GMT

I am using the original operating system. The only things I have uninstalled are the norton 360 and associated symantec programmes as I use McAfee and the games things.

I do not have photoshop under all programmes. I only have adobe reader 8.

Re: Updater - Help

Blencogo — Sat, 29 Dec 2007 11:40:53 GMT

Hi pauluslonginus,

I have asked Sony to have a look at your problem.

Re: Updater - Help

Thalamus. — Sat, 29 Dec 2007 12:50:07 GMT

"Sony has identified that your VAIO is missing the Adobe Premiere Elements 3.0 software.
We have provided a link below to make this software available for you by download.
Please note the download will consist of 651MB and will only install on your VAIO notebook.

We apologise for any inconvenience.

Your Sony VAIO-Link team.

Ah that would explain why Adobe Premiere Elements could not be found on your Vaio..

Re: Updater - Help

pauluslonginus — Sat, 29 Dec 2007 16:09:10 GMT

I hope they could also explain why neither photoshop nor this premiere elements things were preinstalled on my laptop even though they were supposed to be. I tried the online support thingie, but just got a very unhelpful response saying the elements thing was not part of the preinstalled programmes and should not be there. Really helpful that was.