topic Re: FAULTY FINGERPRINT READER in PCs & Accessories https://community.sony.it/t5/pcs-accessories/faulty-fingerprint-reader/m-p/146489#M53107 <HTML><HEAD></HEAD><BODY><P>Hi sonnyaw and welcome.<BR /><BR />Intermittent faults are not good as they often point at hardware as the cause. <BR /><BR />However, I would try reinstalling the fingerprint driver and seeing if there is an updated version on the web. I think you have Version 1.9.2.111 installed and there will almost certainly be a newer version on the UPEK site: -<BR /><BR /><A href="http://www.upek.com/support/downloads/drivers/windows.asp" target="_blank">http://www.upek.com/support/downloads/drivers/windows.asp</A><BR /><BR />If that doesn't fix it you will need to contact Sony Support as a repair may be needed.<BR /><BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/@0248C33DDCF34AA61B8F8F33F5AFA5BE/images/smilies/013.png" alt=":wink:" title=":wink:" /><BR /></P></BODY></HTML> Sun, 07 Jun 2009 17:40:41 GMT Blencogo 2009-06-07T17:40:41Z FAULTY FINGERPRINT READER https://community.sony.it/t5/pcs-accessories/faulty-fingerprint-reader/m-p/146488#M53106 <HTML><HEAD></HEAD><BODY><P>HAS ANYONE ELSE HAD TROUBLE WITH THE FINGERPRINT READER ON VGN-AW11Z?<BR /><BR />WHEN CLICKING ON ICON IN BOTTOM RIGHT HAND TRAY RECEIVE MESSAGE:<BR /><BR />Cannot enroll user.<BR />An internal error occured (pt: tfmerr -1118).<BR /><BR />ERROR IS INTERMITTENT AND READER WILL SOMETIMES WORK.<BR /><BR />ANY SUGGESTIONS?<BR /></P></BODY></HTML> Sun, 07 Jun 2009 12:33:02 GMT https://community.sony.it/t5/pcs-accessories/faulty-fingerprint-reader/m-p/146488#M53106 sonnyaw 2009-06-07T12:33:02Z Re: FAULTY FINGERPRINT READER https://community.sony.it/t5/pcs-accessories/faulty-fingerprint-reader/m-p/146489#M53107 <HTML><HEAD></HEAD><BODY><P>Hi sonnyaw and welcome.<BR /><BR />Intermittent faults are not good as they often point at hardware as the cause. <BR /><BR />However, I would try reinstalling the fingerprint driver and seeing if there is an updated version on the web. I think you have Version 1.9.2.111 installed and there will almost certainly be a newer version on the UPEK site: -<BR /><BR /><A href="http://www.upek.com/support/downloads/drivers/windows.asp" target="_blank">http://www.upek.com/support/downloads/drivers/windows.asp</A><BR /><BR />If that doesn't fix it you will need to contact Sony Support as a repair may be needed.<BR /><BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.it/html/@0248C33DDCF34AA61B8F8F33F5AFA5BE/images/smilies/013.png" alt=":wink:" title=":wink:" /><BR /></P></BODY></HTML> Sun, 07 Jun 2009 17:40:41 GMT https://community.sony.it/t5/pcs-accessories/faulty-fingerprint-reader/m-p/146489#M53107 Blencogo 2009-06-07T17:40:41Z