Support help!

Sanfelice — Tue, 28 Jul 2009 16:41:42 GMT

Hello,

I am having problems with my VGN-NS10E:

the internet connection icon on the task bar shows a "red cross" as if is not connected although I am able to use the internet;

when accepting a video call on MSN the computer gets blocked;

when trying to start the assistant task manager, nothing happens;

when shutting down it appears "logging off" on the screen and it does not turn off;

when turning on instead of appearing the desktop, it remains a black screen;

I have checked the anti-virus and everything is ok.
I can access many websites but when trying www.vaio-link,com it gets blocked, so I could not ask help via web.

I bought in december 2008 and I went to the Sony Store where I've bought and they told me to call the number 01-4073040 for technical support in Dublin. After typing my Serial number during the call, it says my 1 year has expired (I bought it 7 months ago)and that I should ask for help on the website www.vaio-link.com, but I can't connect to this website as well, so where do I ask for help?

thank you very much.

Debora

Re: Support help!

Blencogo — Tue, 28 Jul 2009 20:26:05 GMT

Hi Debora and welcome to Club Vaio.

Check that your contact details are correct here: - My Profile
Just confirm that they are OK back here and I will then send a message to Sony Support asking them to contact you using those details. It will be weekdays in office hours.

It sounds like you have multiple problems and I expect Sony Support to ask you to carry out a full System Recovery to reset your Vaio back to its original condition so you can start again. If you have any important files, I suggest to back them up just in case!!

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Support help!

Re: Support help!