topic lack of support in PCs & Accessories

lack of support

DilosPL — Wed, 15 Dec 2010 11:28:43 GMT

Hi!

I would like to say im very angry on sony vaio customer support... I was trying to give my Vaio on guarantee for 2 weeks now... I was calling sony almost every day to find out what is happening that no one is coming for my notebook... Every time they sad something about that UPS guy was at my house and my laptop wasn't ready for pickup... Weird thing because every time at my house there were 4 people... Sony so huge and prestige firm should make everything they can to make customer happy, yet they made me wait 2 weeks with broken laptop and do nothing with it. I'm very disappointed in Sony and i will make everything possible to tell my friends not to buy from sony because of their lack of support... I wish to inform You that i will start spreading the message about low quality of You're service in real life by posting my case in a site called "reddit.com" and polish "wykop.pl"
Dilos.

lack of support

Thalamus. — Wed, 15 Dec 2010 11:36:22 GMT

Hi DilosPL,

welcome to Questions & Answers..

Do you have a case number and what model Vaio do you have.?

I wish to inform You that i will start spreading the message about low quality of You're service in real life by posting my case in a site called "reddit.com" and polish "wykop.pl"

As this is your first post on the Questions & Answers forum I don't understand why you feel the need to say that you'll start spreading messages about how bad Sony's service is without giving anyone a chance to help you on here first...:smileyshocked:

lack of support

DilosPL — Wed, 15 Dec 2010 11:58:09 GMT

I can help myself by going personally with my laptop to shop where i bought it and i will do so. Yes i can post my case number : 5194848 and my Vaio model is VPCCW1S1E. I'm mad at sony because even if i spend almost 1250usd for this laptop i don't even get a proper support.

lack of support

DilosPL — Wed, 15 Dec 2010 23:22:17 GMT

nothing?

lack of support

Thalamus. — Thu, 16 Dec 2010 12:32:42 GMT

nothing?

:smileyconfused::smileyconfused:

I can help myself by going personally with my laptop to shop where i bought it and i will do so.

I thought from your post that you were taking your vaio back to shop, have you not done this.?

lack of support

DilosPL — Thu, 16 Dec 2010 16:39:32 GMT

i waited for You're reply

lack of support

madehach — Thu, 16 Dec 2010 22:30:48 GMT

The same thing has happened to me, I'm taking SONY to court!!!

lack of support

DilosPL — Fri, 17 Dec 2010 16:44:16 GMT

so will i get any help here? or as i had before with call support i will only waste my time?

lack of support

Thalamus. — Fri, 17 Dec 2010 16:58:28 GMT

Hi DilosPL,

I am trying to help, I've sent of an email to my contact at Sony and am waiting for a reply..

If and when I hear some news I'll let you know, unfortunately that's the best I can do from here..:smileysad:

lack of support

DilosPL — Sun, 19 Dec 2010 15:56:16 GMT

nothing?

lack of support

Thalamus. — Sun, 19 Dec 2010 16:09:56 GMT

nothing?

Unfortunatly not, however I wouldn't expect a reply over the weekend..

lack of support

DilosPL — Sun, 19 Dec 2010 16:12:37 GMT

at this moment sony made me loose ~100usd... thank You sony!

lack of support

Thalamus. — Sun, 19 Dec 2010 16:40:49 GMT

~100usd

Where are you based.?

What model vaio do you have.?

lack of support

DilosPL — Sun, 19 Dec 2010 16:49:30 GMT

why You quoted my "100usd"?

i'm based in Poland and i already wrote my Vaio model in previous post...

lack of support

Thalamus. — Sun, 19 Dec 2010 17:03:47 GMT

why You quoted my "100usd"?

Because I thought you may be based in the US..

i already wrote my Vaio model in previous post...

So you did, thanks for pointing that out..

Message was edited by: Thalamus.

lack of support

DilosPL — Mon, 20 Dec 2010 11:02:08 GMT

can i get any email so i can send a complaint on sony support?

lack of support

kevtina2 — Mon, 20 Dec 2010 17:41:45 GMT

You are a very angry and rude man. You are even rude to people trying to help you!

lack of support

DilosPL — Mon, 20 Dec 2010 18:00:48 GMT

You try to get You're laptop fixed for almost a month... Try to loose money just before Christmas... and then tell me who is rude... and for Thalamus, thx i received a call from Sony today but as before they sad that they will send me another ups guy... so I'm sure that nothing will get done..

lack of support

Thalamus. — Mon, 20 Dec 2010 20:03:27 GMT

Thalamus, thx i received a call from Sony today but as before they sad that they will send me another ups guy... so I'm sure that nothing will get done..

Hi,

it seems that you asked to cancel the repair and informed Vaio support that you were going to return to the shop, similar to what you stated on this thread..:smileyconfused:

Anyway lets hope that the collection that you arranged today with vaio support all goes smoothly..

lack of support

Thalamus. — Tue, 21 Dec 2010 22:06:50 GMT

Hi ij2008,

I have just answered your other thread, HERE, that you posted today..