topic Re: Can't download ITVX in General chat

Can't download ITVX

Martynsfone — Mon, 12 Dec 2022 13:03:11 GMT

I can't down ITVX onto my Bravia XR-55A80J.

I have tried all the suggusts eg deleye apos and data for storage space.

Just can't see it in Google store and there's no Sony firmware to update.

Can someone please advise?

Re: Can't download ITVX

Piscie — Tue, 13 Dec 2022 15:52:46 GMT

Hey @Martynsfone, which software version is currently installed on your TV? The latest version should be 6.6070. You can also try to clear the TV's cached data (home - settings - system - storage - internal storage - cached data - press OK), then force restart your TV by holding the Power button for a few secs. You can also clear the cached data for Live TV & Catchup (settings - apps - Live TV & Catchup), then check an update for iTV on Google Play Store again, hope it works!

Re: Can't download ITVX

Martynsfone — Tue, 13 Dec 2022 17:38:59 GMT

Hello Piscie

Thankyou for your reply.

I tried your suggestion but this didn't work.

Software

Kernal 4.19.75 update #1 Thu Jun 2 18:13:56 JST 2022

Android TV OS version 10

Last patch 1 April 2022

Andriod TV OS build

BRAVIA _VH2_EU_user 10 QTG3 200305.006.S164 659281 release-keys

Kind regards

Martyn

Re: Can't download ITVX

Martynsfone — Wed, 14 Dec 2022 09:56:37 GMT

Hello @Piscie @

Thankyou for your reply.

I tried your suggestion but this didn't work.

Software

Kernal 4.19.75 update #1 Thu Jun 2 18:13:56 JST 2022

Android TV OS version 10

Last patch 1 April 2022

Andriod TV OS build

BRAVIA _VH2_EU_user 10 QTG3 200305.006.S164 659281 release-keys

Kind regards

Martyn

Re: Can't download ITVX

Piscie — Wed, 14 Dec 2022 15:04:34 GMT

@Martynsfone, I heard that Sony is investigating this issue actually, hopefully they will find a solution soon! and I'd recommend checking an update for Live TV & Catchup on Google Play Store, check if there's an update available for all the catchup apps or not.

Re: Can't download ITVX

Martynsfone — Wed, 14 Dec 2022 19:50:16 GMT

Hello @Piscie

Thankyou for your help so help in this matter.

I'll keep trying the updates.

Regards

Martyn

Re: Can't download ITVX

Piscie — Thu, 15 Dec 2022 16:52:57 GMT

@Martynsfone, anytime! Keep us updated how thing are going.

Re: Can't download ITVX

rightgradely — Sun, 18 Dec 2022 10:27:50 GMT

I'm another in the same boat wrt ITVX. My 2019 Bravia (KD55XF8577SU) still has ITV hub and there is no sign of updating either automatically or via the play store. I've also followed the cache-clearing advice to no avail.

It seems to be a bit of a Sony thing. Frustrating as my britbox contract expires in Jan and I would move to ITVX but not if I have to reply on streaming from my phone.

Re: Can't download ITVX

sonybravia65 — Fri, 23 Dec 2022 19:23:30 GMT

I'm also in the same boat. I have Sony Google TV, but I feel it's been a waste of money as I was better off getting an amazon firestick or a different TV instead. This TV is behind others when it comes to apps and especially ITVX which seems to be running on TV's older than the Sony.

@Piscie - Sorry to ask, but can you tell us how you know that Sony is finding a workaround for the ITVX app?

Re: Can't download ITVX

rightgradely — Fri, 23 Dec 2022 20:18:00 GMT

I saw from a SonyUK twitter reply to someone else that ITVX should be rolled out to Sony TVs in January. Encouraging if tardy - but it is really poor that they can't communicate simply and clearly to everyone via their or ITVX's website. Perhaps they think they are a train company and have modelled their comms approach on that basis ....!

Re: Can't download ITVX

sonybravia65 — Fri, 23 Dec 2022 20:46:01 GMT

Thank @rightgradely - Could I please ask for a link to this on twitter? It's just that I can't find Sony saying that anywhere at all. Much appreciated.

Re: Can't download ITVX

rightgradely — Fri, 23 Dec 2022 20:52:01 GMT

It is here - https://mobile.twitter.com/search?q=itvx%20sony&src=recent_search_click&f=live .

I note that ITVX have also now stated in this link that Sony Bravias are on the list to be added, but they don't have a date yet....

Re: Can't download ITVX

sonybravia65 — Fri, 23 Dec 2022 21:14:28 GMT

Thanks @rightgradely but that's ITVX stating they don't know the date, but you mentioned that Sony have said it's possibly in January.

Re: Can't download ITVX

rightgradely — Fri, 23 Dec 2022 21:16:41 GMT

Yes, further down that link is a response from SonyUK to that effect....

Re: Can't download ITVX

sonybravia65 — Fri, 23 Dec 2022 21:35:59 GMT

Found it, thanks very much!