topic Registered Products - all missing after account upgraded in General chat

Registered Products - all missing after account upgraded

chrism — Sat, 10 Dec 2022 10:54:57 GMT

Hi,

I just logged onto my account at sony.co.uk and it prompted me to upgrade my account.

I noticed I could see any of my registered products (registered at least 2 TVs and a PS5 in the last 2 years).

I registered a TV I purchased this week and that doesn't even show after entering the details.

Any ideas who to report this to?

Will they appear at some point?

Thanks,

Chris.

Re: Registered Products - all missing after account upgraded

lsukkar — Sat, 10 Dec 2022 15:16:26 GMT

I'm having the same issue - no TV, no high end HD walkman, no streamer, no mobile phone - everything gone. I have confirmation emails from the past that the various registrations went through. Can't believe Sony can't get this right.

indeed, who can we complain to?

Re: Registered Products - all missing after account upgraded

jumpsuit — Mon, 12 Dec 2022 13:02:41 GMT

Hi @lsukkar and @chrism

I have reported this for you, if I hear anything I'll let you know.