topic Re: Registering a New Product to "My Sony" account. in General chat

Registering a New Product to "My Sony" account.

keclark86 — Sun, 29 Aug 2021 03:25:32 GMT

I have been unable to register the purchase of my PS5 Disc Version, to My Sony account here in the UK. I have typed in the model number :- CFI-1016A, but i am unable to progress any further on Registering A New Product section, i.e:- Did you buy online?, Name of store, Purchase date, etc. I have tried using different browsers, different devices, mobile, laptop, ipad, but nothing seems to work!! Has anyone else had this problem? Any solutions to rectify this?

Re: Registering a New Product to "My Sony" account.

BigBoar12 — Sun, 29 Aug 2021 23:18:18 GMT

Hi,

Yes, I have the exact same problem.

Re: Registering a New Product to "My Sony" account.

Marino.Manolo — Mon, 30 Aug 2021 09:02:26 GMT

Try without the " - "

Re: Registering a New Product to "My Sony" account.

keclark86 — Mon, 30 Aug 2021 10:00:46 GMT

Thanks Marino for your reply. I tried that before i posted, & nothing seems to work. I think the site isn't working properly, & doesn't recognise the model number of the PS5 (Disc Version) CFI-1016A

Re: Registering a New Product to "My Sony" account.

Marino.Manolo — Mon, 30 Aug 2021 10:13:00 GMT

Sorry, I read quickly and I confused the "abbreviation" with another product, even if you wrote PS5.

I don't think there is a way to register a PS5 in Sony Electronics.

You can activate or deactivate your console from the

following setting.

Go to [Settings]> [Users and Accounts]> [More]>

[Console sharing and offline playback],

then select [Enable] to activate or [Disable]

to deactivate.

Re: Registering a New Product to "My Sony" account.

keclark86 — Mon, 30 Aug 2021 11:05:37 GMT

Thanks Marino for your reply

Re: Registering a New Product to "My Sony" account.

HannahEd01 — Tue, 31 Aug 2021 15:01:10 GMT

Hey keclark86, PS devices have a different website for registration, try contacting PS support to know the right one. Or try linking your accounts if you already have a PS account.

Re: Registering a New Product to "My Sony" account.

keclark86 — Tue, 31 Aug 2021 15:05:52 GMT

Thank you Hannah, i will try to contact them.

Re: Registering a New Product to "My Sony" account.

Notend — Fri, 08 Oct 2021 10:30:10 GMT

Thank you, everyone explained in detail.

Re: Registering a New Product to "My Sony" account.

Lord_viridis — Fri, 08 Oct 2021 10:49:08 GMT

Ps5 registration is done through playstation network and is a fully automated process.

When you connect to the psn the console is registered to your account.

You can view your registered devices by going to:

https://www.playstation.com/en-gb/support/hardware/

At the bottom you will see "device management"

Your playstation devices are in there

Re: Registering a New Product to "My Sony" account.

MysticXS — Sat, 19 Mar 2022 14:07:14 GMT

At last, a sensible answer. Thanks mate. It all makes sense now thanks to you.

Re: Registering a New Product to "My Sony" account.

michtum — Tue, 28 Jun 2022 06:42:01 GMT

How do we know if the ps5 is still on warranty? the psn registers the products but not the purchase details etc

Re: Registering a New Product to "My Sony" account.

S-Approved — Mon, 27 Nov 2023 11:57:39 GMT

I'm having this issue also, did you manage to find a solution. ?