topic Re: Help me please in Z Series

Help me please

Cristina1 — Wed, 28 May 2014 08:54:17 GMT

Hello everyone

I just bought a Xperia Z2 and this morning it fell down lightly on the carpet . Now I cannot open it anymore, when I plug it in to charge, it's showing that its charges but it doesn't respond to anything (black screen). The phone was charged 98% as it fell down. What should i do?

Re: Help me please

_alexdon_ — Wed, 28 May 2014 08:55:22 GMT

Force shutdown (power button+volume up until the phone vibrates).Make sure it is connected to wall socket.

Re: Help me please

Cristina1 — Wed, 28 May 2014 09:04:24 GMT

After the phone fell down it was shut down. It still dosen't work i tried it with the power button and volume button

Re: Help me please

_alexdon_ — Wed, 28 May 2014 09:08:50 GMT

Try to force it off like this:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z2#!Resetting-your-device.html

Re: Help me please

Cristina1 — Wed, 28 May 2014 09:12:42 GMT

Still doen't work

Re: Help me please

_alexdon_ — Wed, 28 May 2014 09:14:03 GMT

This is not good.You say you had 95% battery?Try a software repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Help me please

Cristina1 — Wed, 28 May 2014 09:25:59 GMT

I can't get past the connect step, my phone dosen't respond to anything. the only thing that is doing its showing that it charges.

Re: Help me please

_alexdon_ — Wed, 28 May 2014 09:29:34 GMT

You should force it off and do not try to turn it on.Try several times to connect when SUS prompts.If that does not work,you should stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Help me please

Cristina1 — Wed, 28 May 2014 10:46:59 GMT

Nothing worked. I speak with Sony and I need to send the phone back for reparation :((((

Thank you for your help and kindness

Re: Help me please

_alexdon_ — Wed, 28 May 2014 12:40:02 GMT

Sorry to hear this but keep us updated until you get it back.