topic Re: Xperia Z1 Shattered screen in Z Series

Xperia Z1 Shattered screen

Aariz — Tue, 10 Jun 2014 22:52:22 GMT

Hello there,

I bought an Xperia Z1 5 months back and have been using it with a Roxfit case and a scratch guard. Yesterday I ended up dropping the mobile from waist height and ended up cracking the screen, even though the display still works( I can take photos with the camera button) it no longer responds to the touch . I've heard that these mobiles come with a shatterproof screen. So will this damage come under warranty? If not then what should I do next?

Re: Xperia Z1 Shattered screen

Sam — Wed, 11 Jun 2014 02:31:29 GMT

Please be aware that it is not a shatter proof screen but an Anti Shatter Film which is the layer of plastic heat sealed over the display to prevent the glass from "Shatering" if it becomes broken. You would however, be best to speak directly with your local Xperia Care regarding any service/warranty questions.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Xperia Z1 Shattered screen

Phil_Indeblanc — Fri, 27 Jun 2014 01:13:02 GMT

My screen had the same issue. It looked a little less cracked than t yours. Yes the screen is actually the thinest layer of glass I've seen, and Sony obviously felt the need to apply a lamintare before it shipped for sale.There are cases where the screen cracks with slight pressure, and some reports of no contact! The bezel around the Z1 was aluminium, and forced the screen to crack from slight bends and normal pressure in pocket and such.

SONY does NOT offer repair of the screen! ONLY an underwarranty replacement. This is what the support staff told me yesterday. They have failed to call me back as I escalated the case. I did so, as I thought there must be some huge mistake. I am not asking for under warranty coverage. I was asking for the phone to be serviced. SONY CANNOT REPAIR such a cracked screen. Within 5 days I got the phone returned to me. I have yet to hear from a senior support staff regarding this issue.

Sony is offering some of those spontenious "no drop cracked screens" to be eligable for replacement for about $275.

How does one of the largest LCD producing companies that sells TV's and all sorts of electronics produce a screen that is NOT repairable at a cost? How does Sony stand so proud behind a Flagship product that I paid $600 and cannot use within 2 months of owning simply due to a cracked screen?

Re: Xperia Z1 Shattered screen

sumit777 — Sun, 13 Jul 2014 12:40:26 GMT

i bought a xperia z1 phone last october.. i was using it well then suddenly 4 days ago i took the phone out of my pocket and kept it on my table.. i turned the phone and it was shattered like **bleep** in the corner.. i went to the service center which siad " sorry sir, this is out of ADP and it will cost u 50% price of the phone as this cannot be repaired and has to be replaced witha new one".. so, afetr spending RS. 40000 they want me to spend another 20,000 for the phone.. i just feel like an idiot having bought a flagship phone from so called the best phone manufacturer "SONY"..

Re: Xperia Z1 Shattered screen

scoob442 — Mon, 14 Jul 2014 05:03:01 GMT

i love my sony xperia z1 have had it for 6 months / have had a xperia Z1 for 6 months and using the second one now and screen cracked again was using the t-mobile case first and seond time but was walking rockin pandora and nothing touched my phone with any real force im not a emo skin tight pants im 30 and grew up in 90s baggie love em but why the first Z1 broken its 105 today and have beenin 120 with the phone due to truck with no AC in Phoenix Arizona no im not crazy just have lost 50 pounds in 7 months. is the sony xperia Z1 that fragile cant evan stand upto loose fix shorts need to know of any fixes to get phone up to par with a case or differant phone was thinking CAT B15 got to love CATAPILLAR just bring it to empire cat and tell em it broken and if it has infamus CAT on it and is broken they replace it gave them a pen with CAT logo and no ink and was a 50$ pen and they handed me a new one