topic Re: Xperia Z stops charging after a few seconds in Z Series

Xperia Z stops charging after a few seconds

Chazz — Sun, 20 Apr 2014 13:25:36 GMT

Since the latest update my phone will connect to the PC, Dock and Wall Charger but does not charge after a few seconds. The battery light turns off and the battery symbol goes back to normal (no lightning bolt). The battery level remains at a constant until I unplug the phone. It niether drains or charges the battery.

I have reset the phone by holding the POWER and VOLUME UP for 10 seconds.

I have reset the phone using the update service.

I have turned the phone off and 'charged' it using all three above methods.

I have used every different USB and charger configration I have.

I have almost given up on this stupid thing.

Re: Xperia Z stops charging after a few seconds

_alexdon_ — Sun, 20 Apr 2014 13:29:50 GMT

You should visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z stops charging after a few seconds

Chazz — Sun, 20 Apr 2014 14:05:33 GMT

Will do.

Re: Xperia Z stops charging after a few seconds

_alexdon_ — Sun, 20 Apr 2014 14:06:28 GMT

Keep us updated.

Re: Xperia Z stops charging after a few seconds

Chazz — Mon, 28 Apr 2014 06:43:48 GMT

I recieved a reply from Sony Support saying it is most likely a battery problem and I could send it in for repair. Sadly my wife and I couldn't find any of our proof of purchase documents. It was the only phone I bought outright. A lesson to be learned is in there somewhere.

Re: Xperia Z stops charging after a few seconds

_alexdon_ — Mon, 28 Apr 2014 13:54:07 GMT

I am sorry to hear this.So what will you do?

Re: Xperia Z stops charging after a few seconds

Chazz — Mon, 28 Apr 2014 14:29:51 GMT

Stare at it fondly until the battery dwindles down to 0% and maybe even shed a tear as it was the best phone i ever owned. At least my tears wouldn't damage it. Might have to get a cheap (old) phone whilst avoiding every single ad for the new Z2

Re: Xperia Z stops charging after a few seconds

_alexdon_ — Mon, 28 Apr 2014 14:32:43 GMT

They should offer you assistance for money.

Re: Xperia Z stops charging after a few seconds

Chazz — Mon, 28 Apr 2014 14:41:47 GMT

Yeah, way too many outgoings at the moment so can't do it for awhile. At least I now know who to contact in the future and to make sure we don't throw away paperwork when we move house.

Re: Xperia Z stops charging after a few seconds

_alexdon_ — Mon, 28 Apr 2014 14:42:52 GMT

I wish you good luck.