topic Sony Z5 Camera lens issue in Z Series

Sony Z5 Camera lens issue

BunnyBuddy — Sun, 28 Jul 2019 17:02:10 GMT

Can anybody please tell me what this is ?
Is it vapour/ moisture ?
Or is the lens damaged ?
And if possible how can I get rid of it ?
I've tried "buff" but nothing changed. The shots I capture from it are blurry specially when there's direct light
See the pictures if you can figure out
https://drive.google.com/file/d/1oL3sPZWh7vDYpML7ocyD46WW_C_hZImQ/view?usp=sharing
https://drive.google.com/file/d/1LKtGKvFt3Fm5QsS4mywZGsH8_rFHJ73N/view?usp=sharing

Re: Sony Z5 Camera lens issue

Uliwooly — Sun, 28 Jul 2019 21:58:49 GMT

@BunnyBuddy

I think that's the UV filter

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Camera-UV-film-coming-off/td-p/1092260#gref

Re: Sony Z5 Camera lens issue

Martin1 — Mon, 29 Jul 2019 09:32:26 GMT

Hi @BunnyBuddy, let me see if I can help out here!

Looking at the pictures you have attached, it seems like the coating on the camera lens is worn down. My suggestion is to get in contact with your local support team in order to have your phone sent to an authorized service center. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

I hope that helped!

Re: Sony Z5 Camera lens issue

BunnyBuddy — Mon, 29 Jul 2019 15:08:07 GMT

Thanks alot so I can assume other than getting it replaced there's no solution

Re: Sony Z5 Camera lens issue

Martin1 — Tue, 30 Jul 2019 08:57:24 GMT

Thank you @BunnyBuddy for your quick reply!

I am afraid so, since it cannot be related to the software in the device, you might have to get the phone examined by an authorized service technician.

For questions regarding the service, please contact your local support team. If you have any further questions, feel free to return!