topic Re: Sony xperia z5, E6653 in Z Series

Sony xperia z5, E6653

starman2050 — Fri, 25 May 2018 14:32:32 GMT

Bought this phone second hand from the internet recently worked for 10minutes, then stopped and now not working at all stuck in emergency calls only, tried the Sony companion program, and came up saying phone locked, the phone is still under warranty, emailed Sony Xperia care, replied not saying much, any suggestions, thanks

xperia Z5 bought 3 wks ago worked great,now plugged into sony pc companion,says phone locked

starman2050 — Sat, 21 Apr 2018 09:59:03 GMT

xperia Z5 bought 3 wks ago worked great,now plugged into sony pc companion,says phone locked

Re: Sony xperia z5, E6653

Uliwooly — Sat, 26 May 2018 00:51:08 GMT

@starman2050

I'm sorry to hear that, but most likely the person who sold the phone to you either reported the phone (assuming that it's network branded) or maybe you have entered the wrong password too many times, either or, you will have to contact the seller to either get the Gmail and password to unlock the device or just return the phone.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 06:23:43 GMT

I broke the screen in my phone some time ago and put into storage as it was too expensive to repair. I've since given the phone to my son who has replaced the screen. I attempted to unlock the phone with my finger print but it wont unlock. It asked for a code which unfortuneatly I've forgotten. Is their any way I can unlock the phone with Sony or third party software please?

Regards

Peter

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 16:34:32 GMT

Hi @PetesZ5;

You can repair your phone software with Xperia Companion but you will need the password for the Google account you used to set up your phone in the beginning.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 18:46:33 GMT

Thanks for your reply. I'm not sure how to do this?? When I log in via the Companion software I get window popping up that says enter the PW to unlock the phone. That is the problem I don't remember the PW and my finger print does not work.

PeteZ5

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 18:59:07 GMT

@PetesZ5;

Follow this instructions: https://support.sonymobile.com/global-en/xperiaz5/faq/i-cant-unlock-my-screen/

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 19:13:43 GMT

Thanks again for your reply but no luck. When I follow the instructions and hit the link it opens up Google Find my phone. I look at the map and my phone does not appear. Before the screen broke on this phone everything worked fine including the finger print log in. I'm struggling to get this working.

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 19:17:20 GMT

@PetesZ5@;

You can still perform a software repair without the screen password, power of the phone, connect it to the PC, press software repair, select that you can not start device and follow on screen instructions. When you have any doubt press the ? on the screen of the Xperia Companion.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 19:22:08 GMT

?????

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 19:35:43 GMT

@PetesZ5;

Can you now read message 9?

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 19:42:16 GMT

Yes I have read all of your messages thank you. I followed the instructions as listed and got to a window that says this will wipe all your data (which is ok) but the screen sems to be frozen as it won't open up the Next button, any clues? I still have the phone connected to my Mac.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 19:46:04 GMT

Its ok I didn't scoll down suffiently. It's going through the software repair now. I'll let you kniw how I go.

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 19:47:43 GMT

@PetesZ5;

Ok, just follow on screen instructions, hope you can solve it.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 21:24:19 GMT

Hi the screen has unlocked after the software update. I have turned on the phone and its taking me through the setup. I connected to wi fi and its now checking for software up date. This seems to be taking a long time with the screen saying Just a sec...... Is this normal? Thank you.

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 21:59:45 GMT

@PetesZ5;

The software repair is done with last software available so there should not be long to check for software update unless you have a problem with wifi internet connection. If you can not pass that screen try disconnect and try again.

Re: Sony xperia z5, E6653

PetesZ5 — Sun, 27 May 2018 22:12:08 GMT

I disconnected from wi fi inserted my SIM and everthing seem to work better then. Home screen appeared as normal. I did not not connect to a google account etc or back to wifi as this will be my son's phone. All seems good. Thank you for helping me through this and your patience. Peter

Re: Sony xperia z5, E6653

NunoSEN2 — Sun, 27 May 2018 22:22:21 GMT

@PetesZ5, anytime, glad I could help.