topic 'No sound' problem in Z Series

'No sound' problem

MathewB — Sun, 04 Mar 2018 13:44:50 GMT

My speaker sound just is not working, no sound on phone call, music apps, facebook nothing until I reset my phone the sound is back on! It stays on for a few days then goes back off and I have to keep resetting my phone before making any calls I think this is a software but how to fix it without going back to factory settings, I have used my Bluetooth headset and it works fine but the problem remains after I disconnect my headphone device! Phone is an expira z5 compact

Re: 'No sound' problem

wardest1 — Fri, 16 Mar 2018 02:02:50 GMT

I have exactly the same problem .

Only started early March .

Seems like software .

I have lost all sounds from typing dialling and sound during a call.

Xperia z5 premium

Re: 'No sound' problem

MathewB — Fri, 16 Mar 2018 05:08:33 GMT

What did you do to solve the problem, did if fix with an update or are you still having the same problem?

Re: 'No sound' problem

NunoSEN2 — Fri, 16 Mar 2018 15:09:31 GMT

Hello @MathewB;

Try to use your phone in Safe Mode to see if the problem remains, if not, it is a third party app that is causing the problem.

If the problem remains the next solution is really performing a software repair with Xperia Companion.

Re: 'No sound' problem

918 — Sat, 04 May 2019 16:43:25 GMT

Anyone know how to fix we can not hear when call in

Re: 'No sound' problem

boredone — Sun, 18 Aug 2019 09:27:58 GMT

yea same thing here no sound from speakers or headset , cant figure out whats causing it , happens totally randomly and all works fine after restart sometimes its fine for days.