topic Re: Fingerprint scanner not working after 7.1.1. in Z Series

Fingerprint scanner not working after 7.1.1.

Bo7913DK — Sun, 16 Jul 2017 17:58:35 GMT

My fingerprint scanner is not working after the 7.1.1. update. I have tried to do the test (settings > about phone > diagnostics > test > test the fingerprint sensor) however i can't even find the fingerprint sensor test as it is not shown in the test screen.

Re: Fingerprint scanner not working after 7.1.1.

disimes95 — Sun, 16 Jul 2017 21:15:07 GMT

Hi!
Unfortunlly, ther´s no fingerprint sensor test. Sony never made that
Did you try reparing your device with Xperia Companion?

Please note that if you live in the USA, the fingerprint sensor ir dessabled 😕

Re: Fingerprint scanner not working after 7.1.1.

NeoBeum — Mon, 17 Jul 2017 00:23:53 GMT

is it appearing as 0kb in apps settings?

Re: Fingerprint scanner not working after 7.1.1.

Bo7913DK — Mon, 17 Jul 2017 14:55:46 GMT

Reparing it with Xperia Companion fixed it! Thank you very much!

Re: Fingerprint scanner not working after 7.1.1.

Bo7913DK — Tue, 18 Jul 2017 00:14:57 GMT

After using the phone for some time it seems to be only temporarily. The phone again does not recognise the existence of a fingerprint scanner. It is not to be found under the "lock screen and security" as it usually would. And since i live in Denmark, and the feature worked before the new Android update, this is something that should be working

Re: Fingerprint scanner not working after 7.1.1.

Bo7913DK — Tue, 18 Jul 2017 00:24:13 GMT

It is appearing as 8,00 kb under Apps

Re: Fingerprint scanner not working after 7.1.1.

Uliwooly — Wed, 19 Jul 2017 21:22:03 GMT

@Bo7913DK @FlipFlopDK

I warned you about creating duplicate posts and now you have a duplicate account to create yet a new duplicate post. It goes against the forum guidelines.

Re: Fingerprint scanner not working after 7.1.1.

Jensen321 — Wed, 19 Jul 2017 21:47:37 GMT

Uliwooly, i can see why you would think it is a duplicate account. However, the newest of those accounts (FlipFlopDK) was actually created by my brother, because i asked him to (and he actually also owns a Sony device). And since i couldn't create the "duplicate post" with my own account, i asked my brother to post it via his account, which i found to be complying with forum guidelines, seeing as it wasn't my account posting the "duplicate", but a whole other account and another "irl person". However, i respect the forum guidelines, even though i must have misunderstood how they apply, and accept the punishment, as there can be no special treatment, no matter the explanation.

I myself (Bo7913DK) created this new account (Jensen321) just to explain this, as i thought i owed you that much.

Again, uliwooly, i am sorry for breaking the guidelines, and will pay more attention to how they apply and those kinds of things in the future. I am also sorry for the inconvenience. You may ban or delete this new user (Jensen321), as i just created it to respond to you. Thank you and have a great day.

For any person wondering about the original question (fingerprint sensor not working); i have written directly to Sony Support for an answer and will post it if they respond.

Re: Fingerprint scanner not working after 7.1.1.

Uliwooly — Wed, 19 Jul 2017 22:34:33 GMT

@Jensen321

Thanks for your honesty, if you didn't flashed the device with a different firmware, the best thing to do is to get it inspected by your Local support ASAP

Re: Fingerprint scanner not working after 7.1.1.

hrichter1 — Tue, 07 Nov 2017 14:42:31 GMT

I have same problems too!

Finger print option not available anymore on my Z5 Xperia Phone. 😞

Re: Fingerprint scanner not working after 7.1.1.

Samar_zaid — Tue, 30 Jan 2018 04:06:18 GMT

I have the same issue can u tell me how u solve this issue

Re: Fingerprint scanner not working after i changed my switch cord

Kobby28 — Fri, 04 May 2018 19:24:54 GMT

After i changed my xperia z5 premium dual switch cord, my fingerprint is not working again, i cant even find the setup on the security settings please help me.

Re: Fingerprint scanner not working after i changed my switch cord

disimes95 — Sat, 19 May 2018 09:44:34 GMT

Hi @Kobby28 @hrichter @Samar_zaid

Did you guys try a software repair using Xperia Companion?

Re: Fingerprint scanner not working after 7.1.1.

Melicous78 — Sat, 01 Dec 2018 04:59:33 GMT

Oh cry me a river sweetheart!

Created 2 accounts and 2 identical posts! Oh no, the internet will crash!

How about you just tell how to fix the problem?

I've bought a Z5 and have been trolling the net for 3 days trying to find a way to activate the fingerprint access and just see you bitching and quoting bad Niravana quotes - try "No, I dont have a gun" (Ooops!! Kurt was lying! He did have a gun, and it took his stupid head off)